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Buyer FAQs

How do I contact the seller?
If you have a question about a product or order you can contact the seller directly.
Go to the shop page and in the right hand side bar there is a contact form, fill this out and this will go straight to the seller.

 

When can I expect my item?
For delivery and dispatch times please refer to the product description or shop policies.

If you are unsure, please contact the seller directly from the contact form in their shop.

Many items on Kraft Space are handmade to order and can take up to a few weeks to make, please check you are happy with the dispatch times before ordering.

 

How do I cancel, return, exchange an item or ask for a refund?
If you are not entirely satisfied with your order, you have 28 days from the date of purchase to cancel, return or exchange your item. All items must be returned to the seller in the UK.

Please refer to our returns page for more information.

 

I haven’t received my order yet, what shall I do?
If you haven’t received your item after 7 days (UK) or 14 days (international) please contact the seller directly from the contact form in their shop.

If you do not hear from the seller within 3 days of contacting them, please email us at contact@kraftspace.co.uk and we will contact the seller on your behalf.

 

Why Can’t I purchase an item?
We’re sorry you are having difficulties purchasing an item. There maybe a number of reasons why you cannot proceed to purchase. Here are some of the reasons:

  • Item is out of stock
  • You have not filled out all the mandatory information boxes, so your order won’t submit
  • Seller does not ship to your address outside the UK
  • The seller is on holiday and the shop is set to vacation mode

If you are having problems feel free to email us at contact@kraftspace.co.uk and we would be happy to help.